Terms of Service

These Terms of Service apply to your use of the HANA UNO website, store, and your purchase of products from us. By visiting our website, placing an order, creating an account, or purchasing a product, you agree to these Terms.

Please read these Terms carefully before using our website or completing your purchase.

Products

HANA UNO offers K-Beauty inspired skincare products, capsule skincare ritual products, beauty essentials, and related skincare items.

Product descriptions, images, prices, promotions, availability, ingredients, packaging, and product presentation may change at any time without notice.

We do our best to display our products accurately, but colors, packaging, textures, and product appearance may vary slightly depending on screen settings, lighting, production updates, or supplier changes.

Skincare Information

HANA UNO skincare products are for external use only unless the product label states otherwise.

Please review all ingredients before use. If you have sensitive skin, allergies, or any skin concerns, we recommend performing a patch test before using the product fully.

Discontinue use immediately if irritation, redness, discomfort, or any unwanted reaction occurs.

Product descriptions, website content, marketing materials, and customer support messages are for informational purposes only and are not medical advice. HANA UNO products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Day & Night Use

Some HANA UNO products may be designed for day and night skincare routines. Please follow the product instructions, numbered steps, packaging guidance, and any usage recommendations provided with your order.

Individual results may vary depending on skin type, routine, environment, and product use.

Orders and Payment

When you place an order, you agree that all information provided is accurate, complete, and current.

You also confirm that you are authorized to use the selected payment method.

We reserve the right to cancel, refuse, or limit any order for reasons including, but not limited to, suspected fraud, payment issues, inventory errors, pricing errors, shipping restrictions, incorrect customer information, abuse of promotions, or violation of these Terms.

Order Processing and Shipping

Orders are typically processed within the timeframe listed in our Shipping & Delivery Policy.

Shipping times are estimates only and may vary due to carrier delays, weather, holidays, high shipping volume, incorrect addresses, customs, or other circumstances outside of our control.

Once an order is handed to the shipping carrier, delivery handling and timing are managed by the carrier.

Subscriptions

If you purchase a subscription product, you authorize HANA UNO or our subscription provider to charge your selected payment method on a recurring basis according to the subscription frequency, price, discounts, taxes, and shipping fees shown at checkout.

You are responsible for managing, updating, pausing, or canceling your subscription before the next charge is processed.

Subscription changes apply to future orders only. Orders already processed may not be canceled or changed.

Promotions and Discounts

Discounts, promotional offers, influencer codes, bundles, subscription savings, and limited-time offers may be changed, limited, or discontinued at any time without notice.

Promotions cannot be combined unless clearly stated.

We reserve the right to cancel orders or remove discounts if we believe a promotion has been misused, duplicated, abused, or applied incorrectly.

Returns and Exchanges

Returns, exchanges, damaged items, leaking products, incorrect items, subscription replacements, and non-returnable products are governed by our Return & Exchange Policy.

For safety and hygiene reasons, opened or used skincare products cannot be returned.

HANA UNO does not offer money-back refunds unless required by law. Approved cases may qualify for an exchange, replacement, store credit, or discount toward a future purchase.

Customer Content and Social Media

If you tag HANA UNO, mention our brand, submit a review, send us photos or videos, or publicly post content featuring our products, you allow HANA UNO to share, repost, display, or use that content on our website, social media, advertising, email marketing, and promotional materials.

This may include your name, social media handle, review, image, video, caption, or other content you shared with us or posted publicly.

If you want us to remove content previously shared, please contact us at hello@hanauno.com and we will review your request.

Acceptable Use

You agree not to misuse our website, interfere with store operations, attempt unauthorized access, submit false information, abuse promotions, copy our content, use our images without permission, or use HANA UNO branding, product names, designs, text, photography, videos, or intellectual property without written approval.

Intellectual Property

All content on the HANA UNO website, including logos, product names, images, videos, text, packaging concepts, design elements, graphics, and branding, belongs to HANA UNO or its licensors.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without written permission.

Limitation of Liability

To the fullest extent permitted by law, HANA UNO is not responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, services, or inability to use our products.

Our total liability for any claim related to an order will not exceed the amount paid for that specific order.

Third-Party Services

Our store may use third-party services such as Shopify, payment processors, shipping carriers, subscription apps, analytics tools, advertising platforms, and customer support tools.

HANA UNO is not responsible for delays, errors, outages, policies, or actions caused by third-party services.

Changes to These Terms

We may update these Terms of Service at any time. Changes will be posted on this page with an updated effective date.

Your continued use of our website after changes are posted means you accept the updated Terms.

Contact Us

Questions about these Terms may be sent to:

hello@hanauno.com