Privacy Policy

This Privacy Policy describes how HANA UNO collects, uses, and shares information when you visit our website, make a purchase, contact us, or interact with our store.

Information We Collect

We may collect information you provide directly, including your name, billing and shipping address, email address, phone number, order details, payment confirmation details, account information, subscription preferences, customer service messages, and product feedback.

We may also collect device and usage information such as IP address, browser type, pages viewed, referral sources, cookies, pixels, analytics data, cart activity, and checkout activity.

How We Use Information

We use information to process orders, accept payments, fulfill shipments, manage subscriptions, provide customer support, prevent fraud, improve our store, personalize shopping experiences, send transactional messages, and send marketing communications where permitted.

Jewelry and Skincare Orders

For jewelry purchases, we may use order details to verify product selections, sizing, personalization, packaging, certificates, and shipment needs. For skincare purchases, we may use product and subscription details to fulfill recurring orders, respond to ingredient or product questions, and support safety-related inquiries.

Sharing Information

We share information with service providers that help operate our store, including Shopify, payment processors, shipping carriers, fulfillment providers, analytics providers, marketing platforms, subscription apps, fraud-prevention services, and customer support tools. We may also share information to comply with law, protect our rights, prevent fraud, or complete a business transfer.

Payments

Payment information is processed by our payment providers and Shopify. We do not intentionally store full payment card numbers on our own systems.

Cookies and Analytics

Our store may use cookies and similar technologies to keep items in your cart, remember preferences, measure traffic, improve performance, personalize content, and support advertising. You can control cookies through your browser settings, but some store features may not work correctly if cookies are disabled.

Marketing

If you opt in to marketing, we may send emails or messages about products, promotions, skincare rituals, jewelry collections, subscriptions, and store updates. You may unsubscribe using the instructions in the message or by contacting us.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or request a copy of your personal information, or to opt out of certain uses of personal information. To make a privacy request, contact us at bbjjclub.usa@gmail.com.

Data Retention

We keep personal information for as long as needed to provide services, fulfill orders, manage subscriptions, resolve disputes, prevent fraud, comply with legal obligations, and maintain business records.

Children

Our store is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Contact

For privacy questions, contact HANA UNO at bbjjclub.usa@gmail.com.