Frequently Asked Questions

What is the HANA UNO capsule ritual?

It is a compact, clearly organized seven-step skincare routine designed to remove measuring and uncertainty from your daily ritual.

What steps are included?

The routine includes an oil cleanser, cleanser, toner, serum, eye cream, face cream, and primer. Review the included packaging for the correct order and ingredient information.

How do I use it?

Follow the numbered steps in sequence on clean skin. Allow each layer a moment to settle before continuing.

Is it suitable for sensitive skin?

Skin is individual. Review the ingredient list, patch test before first use, introduce new skincare gradually, and discontinue use if irritation occurs.

Where does HANA UNO ship?

We currently ship within the United States. Available methods and estimates appear at checkout.

When will my order ship?

Orders are typically prepared within 1-3 business days, excluding weekends and U.S. holidays.

Can I track my order?

When tracking is available, it is emailed after shipment. Tracking may require time to update.

What is the return window?

Eligible unopened and unused products may be returned within 30 days of delivery. See our Return & Refund Policy for complete details.

How can I contact HANA UNO?

Email kbbeauty2026@hotmail.com. We aim to respond within 1-2 business days.