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Frequently Asked Questions
Everything you need to know before starting your HANA UNO routine.
Using HANA UNO
How does the capsule routine work?
Each day comes in one blister with 12 sealed capsules: 6 for the morning and 6 for the night. Twist open one capsule at a time, apply, and move to the next. Everything is already pre-measured and in the right order.
Morning: Primer, Facial Cleanser, Toner, Essence, Eye Cream, Face Cream.
Night: Makeup Remover Oil, Facial Cleanser, Toner, Essence, Eye Cream, Face Cream.
How long does it take?
About 3 minutes, morning and night. No measuring, no choosing, no wondering what comes next.
What's inside each box?
One box holds 7 blisters, one for each day of the week. Every blister covers your full morning and night routine, so one box equals 7 days of complete care.
When will I see a difference?
Many people notice skin feeling softer and more hydrated within the first days. Skin renews slowly, though, and consistency is what counts most, which is why we recommend giving the routine at least a full 28 days. Individual results vary.
Is it good for travel?
That's what it was made for. Each capsule holds just 1 to 2 ml, so there are no bottles to leak or pack. Slip tomorrow's blister into your bag and your full routine comes with you to the gym, the office or the hotel.
What makes it different from bottles?
- Always fresh: each dose stays sealed until you open it, instead of a jar exposed to air and fingers for months.
- Right amount: every step is pre-measured, so nothing is wasted or guessed.
- Right order: numbered steps, light textures first, rich ones last.
- No clutter: one blister instead of seven bottles on your shelf.
Skin & Ingredients
Is it suitable for sensitive skin?
HANA UNO is designed for everyday use. Some formulas contain botanical oils (jasmine, bitter orange, patchouli, sandalwood), so if your skin is sensitive to fragrance, patch test first on a small area and stop use if irritation occurs. Avoid broken or irritated skin and contact with the eyes.
What are the key ingredients?
Sodium hyaluronate for hydration, coenzyme Q10 as an antioxidant, astragalus root to keep skin feeling calm, and botanical extracts for soft, comfortable skin. The full ingredient list for all seven formulas is on this page and printed on every box.
Does the primer replace sunscreen?
No. The primer is not a sunscreen. Always finish your morning routine with your usual SPF.
Can I use it while pregnant or breastfeeding?
The eye cream contains retinyl palmitate, a vitamin A derivative. If you're pregnant or breastfeeding, please check with your doctor before use.
Can I combine it with my other products?
Yes. HANA UNO covers a complete routine on its own, but you can keep your SPF, makeup or a treatment you already love. Apply them after the HANA UNO steps.
Orders, Offers & Shipping
Which set should I choose?
- 7-Day Trial: 1 box, the easiest way to try HANA UNO.
- 14-Day Set: 2 boxes, two weeks to build the habit.
- 28-Day Set: buy 3 boxes, get the 4th free. A full month of care.
- 3-Month Set: buy 9 boxes, get 3 free. Our best value for a one-time purchase.
- Monthly Subscription: save 25% on every delivery.
How does the subscription work?
Your HANA UNO arrives every month at 25% off, so you never run out mid-routine. Need to change something? Manage your subscription from your account or contact us.
How long does shipping take?
Free worldwide shipping on every order, fully tracked, with your tracking link sent by email as soon as your order ships.
- USA: 3–5 business days
- Canada: 5–12 business days
- Europe: 5–10 business days
- Australia: 5–12 business days
- Japan: 5–7 business days
- UAE & GCC: 5–8 business days
What if it's not right for me?
You're covered by our 28-day satisfaction guarantee. Email hello@hanauno.com within 28 days of delivery and we'll make it right.
How should I store it?
Keep your blisters in a cool, dry place away from direct sunlight. Because every capsule stays sealed until you open it, there's no need to refrigerate.