Refund Policy

Last updated: October 10, 2026

At HANA UNO, we want you to feel confident in every skincare set you purchase. If you're not completely satisfied, we're here to help.

Eligibility for Returns

You may return your item(s) within 30 days of delivery for a refund. Items must be unused, unopened, and returned in their original packaging with all seals intact.

We reserve the right to deduct a reasonable amount from your refund if the item or packaging shows signs of use or damage.

Right of Withdrawal (EU/EEA Customers)

If you are a consumer residing in the European Union or European Economic Area, you may have a legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise this right, you must notify us of your decision within 14 days of receiving the goods by contacting hello@hanauno.com.

Where applicable, return instructions will be provided separately. Once return instructions have been provided, the item must be dispatched within 14 days and proof of shipment should be retained until the return has been processed.

Refunds will be processed after the returned goods have been received and inspected. Return shipping costs are the responsibility of the customer unless otherwise required by law.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent back the goods, whichever occurs first.

Please note that, for health protection and hygiene reasons, sealed skincare products that have been unsealed after delivery may be excluded from the statutory right of withdrawal where permitted by law. This does not affect the 28-Day Satisfaction Guarantee described below.

Return Requests

Return requests must be submitted within 30 days of delivery. This does not affect any applicable statutory rights or valid guarantee claims.

Return Process

To initiate a return, please email our support team at hello@hanauno.com with your order number and the reason for your return. We will provide return instructions within 1–2 business days.

Items eligible for return must be sent to our designated U.S. facility in San Angelo, TX. The full return address and shipping instructions will be provided after your return request has been received.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective or we sent the wrong item. Original shipping fees are non-refundable. Customers are responsible for arranging and paying for shipment to our designated U.S. facility.

Refunds

Once your return is received and inspected, you will be notified by email. Approved refunds will be issued to your original payment method within 7 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

Non-Refundable Items

If the original packaging is returned damaged beyond what is reasonably necessary to inspect the product, we reserve the right to make a reasonable deduction from the refund to reflect the diminished value of the goods.

Complimentary items, including free promotional accessories or gifts included with an order, are not eligible for separate refunds and must be returned together with the qualifying order where applicable.

Final sale/clearance items, opened or used products (except under the 28-Day Satisfaction Guarantee), items without original packaging, and gift cards cannot be returned.

HANA UNO 28-Day Satisfaction Guarantee

Your first purchase of The 28-Day Set is covered by our 28-Day Satisfaction Guarantee.

Use the full set for 28 days as directed. If you are not happy with how your skin feels, contact us within 45 days of delivery and we will refund the product price in full to your original payment method, even if the capsules have been used. You do not need to return the empty packaging.

If any formula causes irritation, stop using it immediately and contact us; we will refund your order.

This guarantee is limited to one claim per customer and household, applies to the first 28-Day Set purchased (one-time purchase or first membership order), and does not cover shipping fees, subsequent orders, or orders identified as abusive or fraudulent.

To make a guarantee claim, please email hello@hanauno.com with your order number and a short explanation.

Order Cancellation Policy

If you need to cancel or modify your order, please contact us within 4 hours of placing it by emailing hello@hanauno.com.

While we will always do our best to accommodate your request, if your order has already been processed or shipped within that timeframe, cancellation or modification may no longer be possible.

If your cancellation is confirmed, you may still receive automated order update emails. These can be safely ignored once cancellation has been approved.

For customers in jurisdictions where a statutory right of withdrawal applies, cancellation after dispatch may still be possible through the applicable withdrawal process described in this policy.

Subscriptions

Membership subscriptions can be skipped, paused or cancelled at any time from your account or by emailing hello@hanauno.com before the next billing date. Charges already processed for shipped orders are subject to the terms of this policy.

Promotional Offer Terms

To qualify for any promotional offer, customers must follow the instructions provided on the relevant product and/or collection pages. All required products must be added to the cart in order for the discount to be applied automatically at checkout.

Failure to follow the stated promotion instructions may result in the discount not being applied. We are not responsible for incomplete orders where promotion guidelines were not properly followed, and we do not issue refunds or apply discounts retroactively in such cases.

This policy applies to all current and future promotions. We encourage customers to carefully review all offer details before completing their purchase.

If you have any questions regarding our Returns or Guarantee Policy, please contact hello@hanauno.com. We're happy to assist you.